Service maintenance, hosting and small-scale development are the responsibility of our Care team. This allows for proactive service monitoring and development, quick replies to support tickets and fast reactions in problem situations. We make sure your web service is safe and up-to-date at all times and that it keeps up with the constant changes of the online world.
We keep your data protected and always install the latest updates to your site to protect it from any potential attack. So far, no one has been able to break into a service maintained by our Care team. During 2019, not a single service has suffered from service breaks outside of SLA limitations.
We constantly evaluate the status of your site, keeping it stable and running smoothly. After every ticket, we ask Care users how satisfied they are with the way problems were solved. In 2019, 96% of the users were extremely satisfied with Evermade Care’s service quality and the speed of implemented fixes.
If you come up with an idea that you want to execute, let us know and we’ll transform it into something tangible. In 2019, 98% of all support tickets were resolved in the agreed time frame. The average reaction time is 5 hours and the solution time 36 hours from the request – often even faster.