We don’t leave you alone after launch.
Going live with a service is just a step — maintaining it is a marathon. Your site or service needs to constantly improve and keep up with the changes of the online world. At Evermade, service maintenance, hosting, and small-scale development are the responsibility of our Care team. Care is all about proactive monitoring and development, quick replies to support tickets, and fast reactions in problem situations. We make sure your web service is safe and up-to-date around the clock.
Our team is dedicated to your service
Our goal is to let you concentrate on your work. When your site is always working as it should, you can focus on what you do best. By getting Care, you get a competent team of experts in different fields who are always there to help you. Our dedicated team is available at your request from small tasks to any upcoming project you need to execute.
We are always looking for long-term partnerships with our clients that are built on trust, communication, and the desire to serve end-users even better. You getting the full advantage of our partnership is a matter of heart to us.
Security comes first
We constantly evaluate the status of your site, keeping it stable and running smoothly. We keep your data protected and always install the latest updates to your site to protect it from any potential attack. So far, no one has been able to break into a service maintained by our Care team. During 2021, not a single service suffered from service breaks outside of SLA limitations.
We aim to provide a truly fast service at all times. In 2021, 98% of all support tickets were resolved in the agreed time frame. The average reaction time is 5 hours and the solution time 36 hours from the request – often even faster.
Not all progress is immediately visible – we also work under the bonnet to keep code up to date. When the technical base of your service is kept strong, your service will not need to be revamped every couple of years.
We want to hear your ideas
Hosting and maintenance are essential parts of all our plans, but we offer you more. We actively listen to your needs and wishes and come up with ideas on how your site could be iterated further. If you come up with an idea that you want to execute, let us know and we’ll transform it into something tangible.
Your feedback matters
A ticketing system keeps our ways of working transparent. After every ticket, we ask our clients how satisfied they are with the way problems were solved. In 2021, 96% of the users were extremely satisfied with Evermade Care’s service quality and the speed of implemented fixes.
We’re trusted by
Give your service a new home
Do you need help finding the best maintenance plan for your service or transferring your service to a new environment? We are here to help you!